Qualification Pack : SSC/Q0101-V3.0 (Customer Relationship Management Voice)
Author :IT- ITeS SSC NASSCOM
User Manual : Click here to view Flip book User Manual
Details :
The book will be based on a Qualification Pack which contains National Occupational Standards (NOSs). Each NOS will be taken up as a ‘UNIT’ which will cover all the Performance Criteria and relevant knowledge and skills with respect to the performance criteria covered
