Escalation Matrix
| S.No | Query Related | Level 1 Support | Level 2 Support | Level 3 Support |
|---|---|---|---|---|
| 1 | PMKVY All Central & State Projects, Special Projects, STT, RPL | Email: ssc_ops_1@mail.nasscom.in Phone: 0120-4990-116 | Email: dm_ops@nasscom.in | Email: dd_ops@nasscom.in |
| 2 | Non – PMKVY DAY-NULM, CSR, Seekho Aur Kamao, BVOC, TPA & DDU-GKY | Email:ssc_ops_3@mail.nasscom.in Phone: 0120-4990-186 | ||
| 3 | State Skill Development Missions | Email: ssc_ops_6@mail.nasscom.in Phone: 0120-4990-174 | ||
| 4 | School Assessments/Smart Accrediation/A&A | Email: ssc_ops_4@mail.nasscom.in Phone: 0120-4990-198 | ||
| 5 | TOT/TOA | Email: ssc_ops_2@mail.nasscom.in Phone: 0120-4990-173 | ||
| 6 | Courseware / Curriculum Alignment Query | Email: cac@nasscom.in | Email: Namrata@nasscom.in | Email:PMadhavan@nasscom.in |
| 7 | Apprenticeship Program | Email:sscapprenticeship@nasscom.in | Email: Aaquib@nasscom.in | Email: Rhenry@nasscom.in |
you can write in to us at below given email ID for any operational issues or queries. You will get a response within 2 business days
In case you are not satisfied, you can share your concern with the next level of support at the email IDs given.
If you still don’t get a satisfactory response, you can write in the top management as per below details. you will get response within 3 business days.
| S.no | Name of Head | Department | Register Your Grievance |
|---|---|---|---|
| 01 | Dr. Sandhya Chintala | Vice President | Click Here |
| 02 | Dr. Upmith Singh | COO | |
| 03 | Mr. Pramod Idiculla | Lead Future Skills Standards & Content, FSP | |
| 04 | Mr. Navanit Samaiyar | Market Development and Learner Success Lead, FutureSkills | |
| 05 | Ms. Jyotsna Minocha | Lead Career Support |
For grievance related matters Click Here
SSC nasscom has Zero Tolerance Policy!
In case of any malpractice observed during conduct of assessments/TOT, please highlight the same to us immediately. Our Grievance Redressal team is happy to resolve any issue or concern you may have. Please fill out the form and we will be in touch as soon as possible.
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